Refund Policy
We want you to feel confident subscribing to Woad Code. This policy explains exactly when and how refunds are issued, how prorated amounts are calculated, and what falls outside our refund window. If you have any questions, email us at support@woadcode.com — we reply within one business day.
1. Your statutory right to cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel a distance contract within 14 calendar days of purchase without giving any reason. This statutory right applies regardless of the voluntary policy in §2–§6 below.
To exercise this right, notify us within 14 days of your first charge by emailing support@woadcode.com from the address on your account. We will process your refund within 14 days to your original payment method.
Note: by accessing the service you may be requesting that we begin performing the contract before the 14-day cooling-off period expires. If you request a statutory refund after using the service, we may deduct an amount proportional to the value of the service already provided (calculated using the prorated formula in §3).
2. 7-day satisfaction guarantee
In addition to your statutory rights, if you are not satisfied after your first subscription charge you may request a full refund within 7 calendar days — no questions asked — provided you have consumed fewer than 25% of your monthly credit allowance.
- Request is made within 7 days of your first ever subscription charge — not applicable on renewals.
- You have used fewer than 25% of the monthly credit allowance for that plan.
- You have not previously received a satisfaction-guarantee refund on any Woad Code plan.
If your request falls outside the 7-day window or you have exceeded the 25% usage threshold, you may still qualify for a prorated refund (see §3 below).
3. Prorated refunds for unused credits
Outside the 7-day guarantee window, we calculate a refund based on the proportion of your monthly credit allowance that remains unused at the time of your request.
Rounded down to the nearest penny. A minimum refund of £0.50 is required for processing through Stripe.
Unused credits: 2,500 − 800 = 1,700
Unused fraction: 1,700 ÷ 2,500 = 68%
Refund amount: £29.00 × 0.68 = £19.72
You may request a prorated refund once per billing cycle. The in-app refund tool calculates your exact amount in real time before you confirm.
4. Consumed credits are non-refundable
Credits spent on AI model calls, agent runs, or code proposals cannot be refunded. Each credit represents real compute cost incurred on your behalf — model API calls are billed to us the moment they execute, regardless of whether you found the response useful.
If you have consumed 85% or more of your monthly credit allowance, the calculated refund falls below a useful threshold and the request will be declined automatically. In this case, we recommend cancelling your subscription before the next renewal to avoid a further charge.
5. Credit top-ups and add-ons
One-off credit top-ups and add-on packs are usage-based purchases. Because credits are added to your balance immediately and can be spent right away, these charges are non-refundable once issued.
If your top-up credits were never used due to a technical fault on our side, please contact support@woadcode.com — we review each such case individually.
6. Annual plans
Annual plans are billed upfront at a discount. Refunds are available for the remaining full months of your subscription term:
The current (partially used) month is excluded. Credits consumed to date are deducted using the prorated formula in §3.
The 7-day satisfaction guarantee applies to annual plans on the same terms as monthly plans.
7. Quick eligibility reference
| Scenario | Eligible? | Amount |
|---|---|---|
| First charge, within 7 days, <25% credits used | Yes | Full monthly charge |
| Any time, <85% credits used | Prorated | Price × unused fraction |
| 85% or more credits used | No | — |
| Credit top-up / add-on pack | No | — (unless technical fault) |
| Annual plan, remaining full months | Prorated | Remaining months × monthly rate |
| Second refund in one billing cycle | No | — |
| Statutory cancellation (within 14 days) | Yes | Full or proportional (usage deducted) |
| Free plan | N/A | No charge to refund |
8. How to request a refund
You can request a refund in two ways:
- In-app (fastest): Open woadcode.com/app, navigate to the Plans & Billing panel, and click Request Refund. The system calculates your prorated amount instantly and submits the refund to Stripe automatically — no email required.
- By email: Send a message to support@woadcode.com with the subject line "Refund request — [your registered email]". Include the date you subscribed and, optionally, a reason. We process email refund requests within two business days.
We do not require you to explain your reason for requesting a refund, but honest feedback is appreciated and helps us improve.
9. Processing time
All refunds are issued to your original payment method via Stripe. Once initiated:
- Your bank typically credits the amount within 5–10 business days, depending on your card issuer.
- You will receive an email confirmation from Stripe as soon as the refund is processed.
- Refunds cannot be redirected to a different card or issued as cash.
If you have not seen the refund after 10 business days, check your Stripe receipt email and contact your card issuer first — most delays originate on the banking side. If the issue persists, email us.
10. Chargebacks
Please contact us before raising a dispute with your card issuer. In almost every case we can resolve the issue faster directly. Accounts with a history of abusive chargebacks may be suspended from future use of the service.
11. Contact & trader information
Questions about this policy or a specific refund? Reach us at:
- Email: support@woadcode.com
- Response time: within one business day, Monday – Friday, UK hours.
Woad Code Ltd — a private limited company registered in England & Wales.
Company number: 17216566
Registered office: [registered office address — update before going live], United Kingdom
Contact email: hello@woadcode.com
This policy is governed by the laws of England and Wales and forms part of our Terms of Service. We reserve the right to update this policy at any time; the date at the top of this page reflects the most recent revision.
Ready to request a refund?
Use the in-app refund tool for instant processing, or email us if you would prefer a manual review.